Is Jetpac the best eSIM for international travel? My honest review

When I look for travel eSIMs, I always keep my eyes out for Jetpac because it’s consistently been among the cheapest options available while still offering great quality. It stands up to major global eSIM competitors like Airalo and Holafly.

Jetpac delivers connectivity in more than 150 countries with flexible data plans from 1 GB up to 40 GB. On my recent trips through Switzerland, France, and the UK, I was consistently impressed by Jetpac’s fast speeds and cross-border coverage — all at a wallet-friendly rate.

Here’s a deep dive into why you shouldn’t hesitate to choose Jetpac as your next travel companion.

What I Like About Jetpac

• Customer support responds within seconds.
• Pricing per gigabyte is among the most competitive I’ve seen.
• Complimentary airport lounge access if your flight is delayed.
• Free ExpressVPN trial, no credit card required.
• eSIM installation is quick and hassle-free, often done in under five minutes.

Where Jetpac Could Improve

• No unlimited data plans available.
• SMS and voice call features are not included.

My experience with Jetpac

Jetpac was easy to set up, with clear instructions and a user-friendly app. I never noticed any data slowdowns, and the app made it easy to manage my plan.

Features like hotspot support, 5G access in many places, and VPN compatibility make it a useful eSIM for all kinds of travelers.

How fast is Jetpac?

When I tested Jetpac in Switzerland, France, and the UK, it worked well. The results should give you a good sense of how powerful Jetpac is — especially in the EU and UK region.

The eSIM automatically connects to the strongest local network—so in the UK, for example, I switched between EE, O2, Three, and Vodafone without any effort.

Although Jetpac is based in Singapore, my exit IP address was in Amsterdam. This meant that latency was higher when I was outside Europe, which could be noticeable for some online activities for you.

In my case, it was not an issue. When I was in the US and parts of Asia, I was able to connect to 5G on local networks. I also ran some speed tests in the US, where Jetpac reached up to 400 Mbps.

What you get with Jetpac

Jetpac’s eSIM service includes:

• A digital eSIM card with simple setup instructions
• 3G/4G/5G speeds from local networks
• The option to recharge your plan in the app
• Hotspot support
• Real-time data tracking in the app
• 24/7 customer support
• Quick access to local emergency numbers
• VPN compatibility

How to install your Jetpac eSIM?

If you use the Jetpac app, installation is automatic—just follow the prompts after you tap “Install eSIM.” No QR codes or extra steps needed.

If you want to install by QR code, here’s how:

Apple devices

1. Go to Settings > Mobile Data
2. Select 'Add eSIM'
3. Choose the QR code option
4. Scan your QR code to install eSIM

Samsung devices

1. Navigate to Settings > Connections
2. Tap 'SIM manager'
3. Select 'Add SIM'
4. Choose 'Scan QR code'
5. Scan your QR code to install eSIM

Google Pixel devices

1. Open Settings > Network and Internet
2. Tap 'SIMs'
3. Select 'Add SIM'
4. Tap 'Set up an eSIM'
5. Scan your QR code

Remember, this manual setup is only needed if you don’t use the Jetpac app.

Smart Delay: Free lounge access

Every Jetpac eSIM comes with Smart Delay, which gives you free access to over 1,100 airport lounges if your flight is delayed. Here’s how it works:

1. Register your flight and up to five companions in the Jetpac Global app before you leave.
2. Get a confirmation email that your flight is being tracked.
3. If your flight is delayed by at least one hour, you’ll get a LoungeKey™ voucher by email.

The typical threshold for lounge access is a 1-hour delay, but you should check official announcements for the most current information. Delays are based on gate delay reporting from airlines and airports to FlightStats, Jetpac's third-party flight data tracker.

Free ExpressVPN trial

Every Jetpac data pack includes a free 30-day ExpressVPN trial—no credit card required. Even a $1 eSIM unlocks this, which is a nice bonus for anyone who wants extra privacy while traveling.

No credit card is required when you opt-in, so it’s worth it to give it a try.

Are Jetpac's prices good?

Jetpac offers some of the best prices for both small and large data plans, often beating Airalo for regional and global coverage. Jetpac covers fewer countries and only offers plans up to 30 days, and it partners with fewer networks per country compared to some other providers.

Still, I found Jetpac’s speeds and reliability to be strong at 5G, and the app’s data tracker helps you avoid surprises.

For trips longer than 30 days, you might want to try Airalo or Holafly, but for most travel, Jetpac is a great pick.

Membership options: JetFlex and JetPro

JetFlex offers cheaper price-per-GB rates for regular travelers. I can see it doing good for business travelers making regular trips from the UK to Europe or for backpackers preparing for a months-long trip. The subscription varies in price based on monthly data allowance: 1GB for $3 per month, 5GB for $15, or 10GB for $24, applicable in Europe and the UK.

JetPro covers 150 countries with 7GB/month for $45 and includes a monthly lounge pass. Both memberships come with ExpressVPN trials and Smart Delay.

What Jetpac travelers say

Jetpac has a 4.6/5 rating on Trustpilot from about 280 reviews. Below, I’ve summarised a few recurring positive and negative reviews with selected quotes.

Positive Jetpac reviews

• "Nothing comes close to it in terms of pricing and service quality."
• "Customer service response is fast."
• “I’ve been backpacking for over 12 months and so cost was something that was important. I found Jetpac on Google and they have been great. Getting the SIM set up was easy and instantly worked."
• "The available plans are priced below competitors I had considered."

Negative Jetpac reviews

• "The eSIM worked well in Doha for a 3 Day layover and I could easily search online for information, order Ubers, use Google maps to find locations. When I moved to Egypt the eSIM was nearly useless."
• "I’m not giving it a full 5 stars because there were a few instances (not many) when the internet would stop working. In those cases, I had to switch to airplane mode and back to re-establish the connection. It wasn’t a huge issue, but just a minor inconvenience."
• "Mixed success on a Worldwide eSIM."
• “Good coverage and speed - Estonia, Latvia, Germany, Italy, Portugal. Fair coverage and speed - USA and Austria. Poor to no coverage or speed - Finland.”

About the Jetpac company

Jetpac is a well-established eSIM provider based in Singapore, run by Circles, a global telecom company. The website uses secure HTTPS encryption, and you can ask to delete your account at any time.

Jetpac has won industry awards, like the 2023 Travel Product of the Year from the Asian Telecom Awards and Best Global Roaming Services from Tripzilla. It partners with big carriers like T-Mobile in the US and O2 or Vodafone in Germany, so you get good connections in most places.

Should you use Jetpac?

Jetpac stands out for its very competitive rates on both small and mid-sized data packages. You can expect fast connection speeds, including widespread 5G access in many destinations.

One thing that makes Jetpac really appealing is the range of travel benefits included for free. The JetFlex and JetPro memberships are also attractively priced and designed for people who travel to multiple countries regularly.

The main limitation is that Jetpac’s plans only last up to 30 days. If your trip is longer, you can either add more data through the Jetpac app, sign up for JetFlex or JetPro, or turn to Simsurf.com’s comparison tool to look for eSIM providers with longer-term options.

Even with this small drawback, Jetpac offers great value overall and is a strong choice for travelers who want dependable, fast, and flexible international data.